…if you need a “yes,” a “yes” takes time.

So states the Sirusas Principle, named after a former boss who asserted this to, among others, commercial lending customers who were rather insistent on getting disbursements on the strength of a phone call.

No doubt the same can be said when dealing with children, employees, friends – and anyone else whose misbehavior or request seems to demand an immediate response.

One of the old tenets of parenting, based on behaviorist research, is that we have to immediately intervene with some sort of brilliantly thought-out and superlatively consistent response to every instance of misbehavior. Not only do we inflict this impossible standard on parents (including ourselves), but we carry it out into the world at large. An employee wants an extra day off? A friend needs a favor? Your second cousin wants to know if you’re flying out for a baby shower for your third cousin’s fifth child? Car salesperson wants your decision now? We foray into each encounter expecting that we must have a great decision, instant intervention and surefooted strategy for every possible situation.

Meh, not so much.

This notion no doubt is rooted in psychological research involving birds and rats. People don’t need an immediate consequence to get the message. Even your toddler can wait while you calm down and figure out what message you want to transmit. Sure, yelling and acting like a mean, angry giant works, if by “works” you mean, terrorize your kid and teach them that “might makes right,” no matter what. Was that the lesson you had in mind? If not, announce calmly that a response is forthcoming and change the subject until you can figure out what to do, or remember what your great plan was for just such an occasion.

If you doubt a child, or employee, or friend, can wait for a response to misbehavior or a request, consider whether said person would forget a positive promise. Odds are if you tell a three year old you are going to the zoo “tomorrow,” or in “three days,” the three year old will be able to remember you promised. So, if said three year old is a real stinker at the grocery store, you can say, “Wow, I’m so disappointed. I thought you knew better how to behave at the store. We will have to have a consequence when we get home.” No yelling, no screeching, no suspicious looks from naïve fellow shoppers who have not yet learned how difficult children can be. Your child will not forget that you are “thinking.” Meanwhile, you can calm down, think it through, and come up with a response that makes sense. The consequence may mean a short period of quiet “thinking time” for the three year old – and a very short conversation (one or two minutes) about making good choices next time.

Some people feel they must act immediately or they fear they will look weak, or, knowing their own dislike for confrontation, they suspect they will simply allow themselves to be misused. This is sort of fear is a powerful force, and merits its own attention, beyond the scope of this short essay.

Whether it’s fear of looking weak or fear that you will ultimately fail to act at all, consider learning to put that reflexive need for action away and take a deep breath before you decide what to do. Perhaps you will decide that making that first decision be to temporarily postpone a specific decision is the most useful option for you.

Dr. Lori Puterbaugh

© 2015